Follow-up & support
Auto Follow-up
Chase unfinished conversations automatically and win customers back.
Build follow-up sequences so contacts who didn’t reply or didn’t complete a purchase get a friendly reminder at the right time.
- Contacts re-engaged
- Follow-up sequence
- Message timing
What it does
Follow-up sequence
Sends several messages in a row with set time gaps.
Smart reminders
Only messages people who haven’t replied.
Handoff to agent
Routes important conversations to the support team.
Satisfaction survey
Asks for customer feedback after the purchase.
Three steps to launch
- 1
Define the condition
Decide which behavior triggers the follow-up.
- 2
Build the sequence
Arrange the messages and the time gaps between them.
- 3
Activate
Turn the follow-up automation on and measure results.
Why it matters
- Rescues leads that are slipping away
- Increases purchase completion
- Consistent, professional support
- Higher customer satisfaction
Make your Instagram smart today
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